Last Updated: December 2024

1. Introduction

Svyxizel.world ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at Svyxizel.world (the "Site") and use our services.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our Site and services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your orders, manage your account, and provide customer support
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send promotional materials, newsletters, and special offers (with your consent, which you can withdraw at any time)
• Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect and prevent fraud, unauthorized access, and other security threats

4. Disclosure of Information

We may share your personal information with:

• Service Providers: Third-party companies that perform services on our behalf (payment processing, shipping, email delivery, analytics)
• Business Partners: Trusted partners who assist in operating our business (only with your consent)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

• Access: You have the right to request access to your personal information we hold
• Correction: You can request correction of inaccurate or incomplete information
• Withdrawal of Consent: You may withdraw your consent for certain uses of your information
• Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights

To exercise these rights, please contact us using the information provided in Section 9.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Address: 8937 Strathearn Dr NW, Edmonton, AB T6C 4C8, Canada
• Phone: +17807604878
• Email: privacy@svyxizel.world

We will respond to your inquiry within 30 days as required by PIPEDA.

12. Consent

By using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or services.